At poi88, we believe that online betting is entertainment — and entertainment should never come at the cost of your wellbeing, finances, or relationships. Our Responsible Gaming programme gives every player the tools, information, and support they need to stay in control.
poi88 is committed to providing a safe, transparent, and fair gaming environment for all players across Indonesia — from Jakarta and Surabaya to Bali, Medan, and beyond. We recognise that while the vast majority of players enjoy poi88's sportsbook, casino, togel (Indonesia's traditional numbers lottery), Keno, and slots as a form of leisure, a small proportion of players may develop patterns of play that cause harm.
Our Responsible Gaming programme is built on three pillars: Prevention — equipping players with knowledge before problems arise; Intervention — detecting early warning signs and reaching out proactively; and Support — connecting players who need help with the right resources quickly and without judgment.
Every tool described on this page is available free of charge to all poi88 account holders. Our 24/7 Indonesian-speaking support team can activate any of these features on your behalf within minutes — simply contact us via live chat or email at [email protected].
Every tool below is built directly into your poi88 account. You can activate or adjust them yourself through your account settings, or contact our support team 24/7 for immediate assistance.
Problem gambling can affect anyone, regardless of income, education, or experience. It does not always look like losing everything — sometimes it starts with subtle shifts in behaviour that are easy to rationalise. The checklist below identifies the most common warning signs. If you recognise several of these patterns in your own gambling behaviour, we strongly encourage you to use poi88's self-exclusion tools or seek professional support.
poi88 enforces a strict minimum age policy of 21 years for all players. This is not simply a regulatory checkbox — it reflects our genuine commitment to protecting younger Indonesians from the potential harms of gambling during formative years.
All new players must confirm their age at registration. Before any withdrawal is processed, poi88 conducts a Know Your Customer (KYC) identity verification process that includes confirming the player's date of birth against a valid Indonesian government-issued ID document (KTP, passport, or SIM).
If an account is found to have been created by a person under 21 years of age, it will be immediately suspended, all bets will be voided, deposited funds will be returned (net of applicable processing fees), and the account will be permanently closed. Any attempt to circumvent the age verification process may be reported to relevant authorities.
If you suspect that a person under 21 has accessed the poi88 platform using your account details, device, or payment methods, contact us immediately at [email protected]. We will investigate and take appropriate action without delay. You may also wish to use parental control software to restrict access to online gambling sites on shared devices.
If you share a device with minors, we strongly recommend enabling parental control software such as Net Nanny, Kaspersky Safe Kids, or the built-in content restriction features available on Android and iOS devices to block access to all online gambling platforms.
Responsible gambling is about making informed choices. These practical guidelines will help you keep your poi88 experience firmly in the entertainment category.
Decide in advance the maximum amount in IDR you are willing to spend in a session, and treat that amount as the cost of entertainment — not as an investment. Use poi88's deposit limit feature to enforce that budget automatically.
Decide how long you intend to play before you start — and stick to it. Use the session time limit or reality check features in your poi88 account to get an automatic reminder when your time is up, regardless of whether you are winning or losing.
Gambling while stressed, anxious, depressed, or angry significantly increases the risk of making poor decisions and developing unhealthy patterns. If you are going through a difficult time, step away from the platform and address the underlying issue first.
One of the most dangerous gambling patterns is increasing your bets after losses in an attempt to break even. Every bet on poi88 is an independent event — past results have no bearing on future outcomes. If you have hit your loss limit, log out and take a break.
Gambling should be one of many leisure activities in your life — not the primary one. Maintaining strong social connections, hobbies, and other interests is one of the most effective protections against problem gambling developing over time.
Only gamble with funds you can genuinely afford to lose. Never use credit cards, loans, or money borrowed from family and friends to fund gambling activity. If financial strain is contributing to your gambling, seek financial counselling before returning to the platform.
If you believe gambling is becoming a problem for you or someone you care about, please reach out. Help is available — and asking for it is a sign of strength, not weakness.