poi88 Privacy Policy

The following definitions apply throughout this Privacy Policy:

• "poi88" / "we" / "us" / "our" refers to the poi88 platform and its operators, accessible at https://poi88.club.
• "Player" / "you" / "your" refers to any individual who registers an account on, accesses, browses, or otherwise uses the poi88 platform.
• "Personal Data" means any information that identifies or can reasonably be used to identify you as an individual, including your name, date of birth, email address, phone number, residential address, financial account details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, transfer, disclosure, and deletion.
• "KYC Data" means identity and address verification documents submitted by you as part of the poi88 Know Your Customer process, including copies of your Indonesian National ID (KTP), passport, SIM, utility bills, and bank statements.
• "Cookies" means small text files placed on your device by the poi88 platform or its trusted technology partners to enable certain functionality, remember your preferences, and collect analytical data.
• "Third-Party Service Providers" means companies engaged by poi88 to perform specific operational functions (such as payment processing, identity verification, fraud detection, and customer support tooling) who may receive limited personal data necessary to perform those functions.

poi88 collects the following categories of personal data from its players. The specific data points collected depend on how you interact with the platform:

poi88 collects personal data through the following means:

• Direct submission: Information you provide voluntarily when registering an account, completing the KYC process, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical and behavioural data collected automatically when you access the poi88 website or mobile interface, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for more detail.
• Payment processors: Transaction confirmation data received from our local payment processing partners when you deposit or withdraw funds via Indonesian bank transfer or e-wallet (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity verification partners: Results and risk scores from third-party KYC verification services used to confirm the authenticity of identity documents submitted during account verification.
• Fraud detection services: Risk signals and device fingerprint data from fraud-prevention technology partners used to identify suspicious activity and protect the integrity of the platform.

poi88 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your poi88 player account, including processing login requests, resetting credentials, and managing account settings.
• Identity verification: To verify your age (21+), identity, and residential address as required by our KYC obligations before processing withdrawals or granting access to certain features.
• Payment processing: To process deposits and withdrawals in Indonesian Rupiah (IDR) via local banking and e-wallet channels, reconcile transaction records, and investigate payment disputes.
• Service delivery: To provide access to all poi88 products — sportsbook, live casino, togel, Keno, and slots — and to deliver real-time game results, odds, and personalised account features.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Indonesian-speaking support team via live chat and email.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, multiple account creation, bonus abuse, money laundering, and other prohibited conduct as described in the poi88 Terms & Conditions.
• Legal compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from competent authorities in the jurisdictions where poi88 operates.
• Platform improvement: To analyse aggregate usage patterns and player feedback in order to improve the functionality, reliability, and user experience of the poi88 platform.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling behaviour and, where appropriate, proactively reach out to players or apply responsible gaming safeguards in accordance with poi88's Responsible Gaming policy.
• Promotions & communications: To notify you of bonuses, seasonal promotions (Idul Fitri, Ramadhan, Indonesian Independence Day, BRI Liga 1 season), and platform updates — but only where you have not opted out of such communications.

poi88 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the player account agreement — including account creation, payment processing, and service delivery — falls under this basis.
• Legal obligation: Processing required to comply with applicable anti-money-laundering (AML) regulations, KYC requirements, and any other legal or regulatory obligations imposed on poi88 in its operating jurisdictions.
• Legitimate interests: Processing carried out to protect the security and integrity of the poi88 platform, prevent fraud, and improve our services — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where poi88 relies on your consent as the legal basis for processing (for example, sending promotional emails or using non-essential cookies), you may withdraw that consent at any time by contacting us at [email protected] or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

poi88 does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment service providers: We share necessary financial data with our licensed payment partners (Indonesian banks and e-wallet operators) to facilitate deposits and withdrawals. These partners are contractually prohibited from using your data for any purpose other than processing your transactions.
• Identity verification providers: KYC documents and identity data are shared with our certified verification partners solely for the purpose of completing the account verification process. These providers operate under strict data processing agreements.
• Fraud prevention & security partners: Technical and behavioural data may be shared with fraud-detection service providers to identify and prevent fraudulent activity. Data shared for this purpose is processed under contractual confidentiality obligations.
• Game content providers: Gameplay session data (but not your full identity details) may be shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft for the purpose of game result verification, RTP auditing, and dispute resolution.
• Legal authorities: poi88 may disclose personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, a valid court order, or to protect the rights, property, or safety of poi88, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of poi88's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and any material change to this Privacy Policy that results from it.

poi88 uses cookies and similar tracking technologies to operate certain platform features, remember your preferences, and analyse how players interact with the site. The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the poi88 platform to function and cannot be disabled. They include session cookies that maintain your login state, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable platform performance. No consent is required for these cookies.
• Functional cookies: These cookies remember your preferences — such as your preferred language, timezone (WIB / WITA / WIT), and last-visited game category — so that you do not need to reconfigure your settings on each visit.
• Analytical cookies: These cookies collect aggregated, anonymised data about how players navigate and use the poi88 platform. This information is used exclusively to improve platform design, identify performance bottlenecks, and prioritise feature development. We do not use this data to build individual user profiles for advertising purposes.
• Security & fraud-prevention cookies: These cookies support our fraud-detection infrastructure by storing device fingerprint signals that help identify suspicious login attempts and unusual betting patterns.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytical cookies will not affect your ability to use the platform but may result in a less personalised experience.

poi88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data and gameplay records: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by the regulatory framework applicable to poi88's operating jurisdiction.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for two (2) years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Technical and behavioural data (cookies, logs): Session data is deleted at the end of each browser session. Analytical log data is retained in anonymised form for up to twelve (12) months.

When personal data is no longer required and no legal obligation mandates its retention, poi88 will securely delete or anonymise it using industry-standard data destruction procedures.

As a poi88 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update most contact details directly through your account settings.
• Right to erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies. Note that we cannot delete data that we are required to retain under anti-money-laundering or regulatory requirements.
• Right to restrict processing: You may request that we limit the processing of your personal data in specific circumstances — for example, while you contest the accuracy of the data we hold.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing based on our legitimate interests, including direct marketing communications. If you object to receiving promotional emails or push notifications from poi88, contact us or use the unsubscribe mechanism included in any marketing communication.

poi88 will respond to all data rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

poi88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data categories including KYC documents, financial records, and account credentials stored in our databases.
• Access controls: Personal data is accessible only to authorised poi88 personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security beyond the username and password combination.
• Regular security audits and penetration testing conducted by qualified third-party security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures: In the unlikely event of a data breach that poses a risk to players' rights and freedoms, poi88 will notify affected players as promptly as reasonably practicable and take immediate steps to contain and investigate the incident.

While poi88 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your poi88 account password and for not sharing your login credentials with any third party.

poi88 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All players are required to confirm that they are at least 21 years of age during the registration process, and poi88 verifies age as part of its KYC process before permitting withdrawals.

If poi88 discovers or reasonably suspects that an account has been created by or on behalf of a person under the age of 21, it will immediately suspend the account, void any bets placed from that account, return any Real Funds deposited (net of any applicable processing fees), and delete or anonymise all personal data associated with the account to the extent permitted by law.

If you believe that a minor has accessed or registered on the poi88 platform using your details or payment methods, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The poi88 platform integrates with a number of third-party services to deliver its full range of products and features. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment processors, and customer support tooling. Each of these providers operates under its own privacy policy and data processing terms.

poi88 conducts due diligence on all third-party providers before engagement and requires all providers who process personal data on our behalf to sign data processing agreements that contractually obligate them to:

• Process personal data only on poi88's documented instructions.
• Implement appropriate technical and organisational security measures.
• Not engage additional sub-processors without poi88's prior written consent.
• Assist poi88 in responding to data rights requests from players.
• Delete or return all personal data upon termination of the service relationship.

The poi88 platform may contain links to external sites (such as live score providers or payment gateway landing pages). poi88 is not responsible for the privacy practices of any external site. We encourage you to read the privacy policy of any site you visit that is not operated by poi88.

poi88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email to their registered address and display a prominent notice on the poi88 platform at least seven (7) days before the updated policy takes effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how poi88 handles your personal data. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

If a proposed change materially affects how we process your personal data in a way that requires your fresh consent, we will seek that consent explicitly before the change takes effect rather than relying solely on the continued-use acceptance mechanism above.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way poi88 handles your personal data, our support team is available 24 hours a day, 7 days a week — including Indonesian public holidays. Our team includes Indonesian-speaking agents who can assist you in your preferred language where needed.

You can reach our Data Privacy team via the following channels:

• Live Chat: Available within your poi88 account after login — select "Privacy & Data" as the enquiry category for the fastest routing to the relevant team member.
• Email: [email protected] — for data rights requests, please use the subject line "Data Rights Request" and include your registered username and the nature of your request. We respond to all data-related emails within 30 calendar days.